Privacy Policy

Dairy Goat Co-operative (N.Z.) Limited, a company registered in New Zealand under company registration number 421398 and whose registered office is 18 Gallagher Drive, Hamilton, New Zealand, is committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purposes of data protection laws in Europe, the data controller is Dairy Goat Co-operative (N.Z.) Limited.

Basis for processing personal data

The paragraphs in this section explain how and why we process your personal data, as well as the legal basis on which we carry out this processing.
To assist you with customer service queries (relating to our products and/or feeding your baby): Where you ask us to provide customer service information about our products or using our products, we will process your personal data in order to provide this information and advice to you. Our use of personal data in this way includes, in particular, logging any contact information and details you provide to us are stored on secure servers. We need to process your personal data in this way to be able to effectively and accurately respond to your query.
If you do not wish to provide us with your personal data in this way, we will be unable to provide the information or assistance you have requested.
The legal basis on which we process your personal data in these circumstances is our legitimate interest to provide you with the best possible customer service.
You are not under any obligation to provide us with your personal data and you can withdraw your consent to your personal data being processed in this way at any time by contacting us at info@dgc.co.nz. If you do choose to withdraw your consent, this will not mean that our processing of your data before you withdrew your consent was unlawful.

Information we collect from you

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in an enquiry form on our website www.dgc.co.nz
    or by corresponding with us by phone, e-mail or otherwise. The
    information you give us may include your name, address, e-mail address
    and phone number and other information related to you and your baby or
    child.

Uses made of the information

We will use the information you provide to us for the purposes set out above.

Where we store personal data

All information you provide to us is stored on secure servers. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Period of storage

We will retain your data for a period of 3 years after the date you first provided us with the information to ensure that we are able to assist you should you have any further questions, feedback or require further assistance in relation to our products.

Who are the recipients of your personal data outside of Dairy Goat Co-operative (N.Z.) Limited?

We may disclose your information to third parties with your permission.

Your rights under data protection laws

Right to object

You have the right to object to us processing your personal data where we are processing your personal data based on our legitimate interests (as set out above). If you ask us to stop processing your personal data on this basis, we will stop processing your personal data unless we can demonstrate compelling grounds as to why the processing should continue in accordance with data protection laws. If you ask us to stop processing your personal data on this basis, we will stop.

Right of access

You have the right to receive confirmation as to whether your personal data is being processed by us, as well as various other information relating to our use of your personal data. You also have the right to access your personal data which we are processing.

Right to rectification

You have the right to require us to rectify any inaccurate personal data we hold about you. You also have the right to have incomplete personal data we hold about you completed, by providing a supplementary statement to us.

Right to restriction

You have the right to restrict our processing of your personal data where: the accuracy of the personal data is being contested by you; the processing by us of your personal data is unlawful, but you do not want the relevant personal data erased; we no longer need to process your personal data for the agreed purposes, but you want to preserve your personal data for the establishment, exercise or defence of legal claims; or we are processing your data on the basis of our legitimate interest (as set out above) and you:

  • object to our processing on this basis; and
  • want processing of the relevant personal data to be restricted until it can be determined whether our legitimate interest overrides your legitimate interest.

Where any exercise by you of your right to restriction determines that our processing of particular personal data is to be restricted, we will then only process the relevant personal data in accordance with your consent and, in addition, for storage purposes and for the purpose of legal claims.

Right to erasure

You have the right to require we erase your personal data which we are processing where at least one of the following grounds applies: the processing is no longer necessary in relation to the purposes for which your personal data were collected or otherwise processed; our processing of your personal data is based on your consent, you have subsequently withdrawn your consent and there is no other legal ground we can use to process your personal data; you object to the processing as set out in the “right to object” section of this policy and we have no overriding legitimate interest for our processing; the personal data have been unlawfully processed; and the erasure is required for compliance with a law to which we are subject.
While we would be grateful if you lodged any complaints with us, you also have the right to lodge a complaint with a supervisory authority.

Exercising your rights

You can exercise such rights by contacting us at info@dgc.co.nz.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@dgc.co.nz.
This privacy policy was last updated on 17th August 2018.

Find out more

An infant goat milk formula made without palm oil

The fat content of formula must be modified to include several essential fatty acids. Many formulas are based on skim milk where the milk fat is replaced by vegetable oils, including palm oil.1

DGC has adopted an alternative approach, using whole goat milk to retain milk fat. Vegetable oils are still added to top up the essential unsaturated fatty acids in goat milk, but it is not necessary to use palm oil if milk fat is included in the formula.

Our research has also shown that there is also no need to use highly modified ingredients such as OPO.2

1 Delplanque et al, 2015
2 Prosser et al, 2010

Can Filling

The DGC can filling facilities are world class. On any day at DGC we can manufacture over 150,000 cans and fill over 90,000 cans. These are then sent to our warehousing and distribution facility where they await final safety tests before being released for export worldwide.

Spray Drying

DGC’s spray drying plant has been designed specifically to process goat infant formula.

Spray drying is the process of removing water from the milk, producing the beginning of the fine powder that is eventually found in the finished product.

Our spray dryers are kept meticulously clean and the most recent, second spray dryer was built in 2015.

Warehousing and Distribution

Warehousing and distribution are the final phase of the process. Finished and filled cans are held in the warehouse until final, independent testing is completed so that the product can be safely released.

Once released, the cans are loaded and driven to Port Tauranga for export.